Ordering

Payment, trade terms
and lead time.

The commercial side of a custom order, written out plainly — so you can plan a project before you ask for a quotation.

30 / 70Deposit / balance
T/TBank transfer
FOB CIF EXWTrade terms
HOW AN ORDER RUNS

From enquiry to shipment.

Each stage ends with something you approve, so nothing moves forward on an assumption.

01Enquiry

You send equipment details, quantities and the date you need delivery.

02Quotation

We reply with price, specification, lead time and trade term.

03Drawing approval

Dimensions, materials, foam layout and hardware are confirmed on a drawing.

04Production

Cutting, foam machining, assembly and order-level inspection.

05Inspection record

Photos or video of the finished order before packing.

06Payment balance

Balance settled against the agreed term before dispatch.

07Shipment

Air, sea or express, booked to the agreed Incoterm.

08After sales

Fit or assembly questions answered directly by the production team.

COMMERCIAL TERMS

What we quote with.

Minimum order

One piece. Prototypes, single replacement cases and small batches are all accepted.

Sample cost

Prototypes and samples are paid in advance. Where a sample leads to a production order, the sample cost is credited against that first order.

Payment

Production orders: 30% deposit to schedule production, 70% balance before shipment. Sample and prototype orders are paid in advance. Other arrangements, including letter of credit at sight, can be discussed.

Trade terms

EXW Cangzhou, FOB Tianjin (Xingang), CIF or CFR to your port, and DDP on request. Air freight and courier are used for samples and urgent orders.

Currency

Quotations are issued in USD by default. EUR and CNY quotations are available on request.

Validity

Quotations hold for 30 days. Material prices can move after that, and any change is confirmed with you before it affects an order.

Documentation

Commercial invoice and packing list with every shipment. Certificates of origin are issued on request. Where a buyer needs inspection or test documentation, the applicable standard must be supplied with the order.

LEAD TIME

Typical production windows.

CNC-cut foam inserts

7–12 working days after drawing approval.

Flat-pack case kits and components

10–18 working days after drawing approval.

Finished custom flight cases

15–25 working days after drawing approval.

Large or multi-item projects

Scheduled individually at quotation stage, with the delivery date confirmed in writing.

Prototypes and samples

Quoted separately, because they usually run outside the normal production queue.

Clock starts at approval

Lead time is counted from the date you approve the drawing and the deposit reaches us — not from the date of enquiry.

Peak-season scheduling

Production queues lengthen before major holidays and during the August to October shipping peak. Where your deadline falls in those windows, tell us at enquiry stage and we will confirm the schedule in writing rather than assume the standard working days apply.

BOUNDARIES

What is not included.

Transit damage

Covered by the freight insurance arranged for the shipment, not by the production order.

Specification risk

Once you approve a drawing, the approved dimensions, materials and layout are what we build. If the equipment changes afterwards, tell us before production starts.

Standards and certification

Where a project needs to meet a specific standard, the buyer supplies the standard and, where required, the test method. We do not claim certification we have not been asked to test for.

Workmanship claims

Fit, finish or assembly issues traceable to our workmanship should be reported within 30 days of receipt, with photos. Confirmed issues are corrected or replaced.

COST DRIVERS

What moves a quotation up or down.

Volume

Prototype pricing is not production pricing. Reorders against an approved drawing remove the design and setup share.

Number of cavities

Each machined cavity is routing time. A block with ten positions costs materially more than one with two.

Foam grade

PE is the most economical. EVA, XPE and PU are specified where the load or the equipment surface demands them.

Panel thickness and hardware

Both follow the loaded weight. Heavier kits need heavier panels and caster hardware.

Access configuration

Lid-only is the baseline. Front opening, removable front and drawers add hardware and assembly time.

Trade term

EXW is the lowest landed price we can quote and the highest amount of work left to you. DDP is the reverse.

DOCUMENTATION

Paperwork that travels with an order.

Commercial invoice and packing list

Issued with every shipment, with the specification as approved on the drawing.

Certificate of origin

Issued on request where the destination or your customs broker requires it.

Inspection documentation

Where a buyer needs inspection or test records against a stated standard, the standard and method are supplied with the order and the work is quoted separately.

Shipping documents

Bill of lading or airway bill issued to the buyer or the buyer's forwarder, per the agreed trade term.

Labelling and packing marks

Buyer shipping marks and carton labelling applied where specified at quotation stage.

ALSO USEFUL

Pages that answer the next question.

Project examples

Representative briefs showing how a specification is arrived at.

Factory & quality

The inspection stages an order passes through before shipment.

Engineering support

Drawing conventions, tolerances and the approval loop.

Ask for a quotation.

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